“My Optical amplifier product development team located Robbinsville, NJ used Custom-Cal for several years to maintain calibration all of our optical and electronic test equipment. We were very happy with the level of expertise and professional service that the Custom-Cal team provided to my group at JDSU. In our experience, Custom Cal provided better, faster service than other calibration teams that we worked with at very competitive prices. We have also used and continue to use Custom-Cal for optical and electronic test equipment repair. We find the service to be faster and more cost effective than dealing with the original equipment manufacturers. I would not hesitate the engage the Custom-Cal team for calibration or equipment repair needs.”
Custom Cal: has been a savior regarding repairing/calibrating many different type of test/ optical equipment for us. Most of the equipment that Custom Cal repairs are usually equipment that is no longer supported by the manufacture. They also calibrate many types of equipment on the test equipment market. Custom Cal has an excellent and supportive senior staff and customer support team. Customer support will send you a custom shipping box in order to help expedite the repair/ calibration. Response time for e-mails, quotes, calibration and repairs are quick and precise. Quotes are honest and fair market value. I appreciate all the help Custom Cal has provided us through the years and I look forward to working with them in the near future.
Member of Technical Staff
CCOP R&D Group
We have been doing business with Custom–Cal for the past six months. We have used their services for both calibration and repair of RF and optical test and measurement instruments. We have been extremely satisfied with the quality, price and timeliness of work done. In some cases they have been able to breath life into instruments that other repair facilities and OEM's could or would not handle and come in at a very reasonable price. In other cases, they have been able to do traceable calibration of instruments other vendors would not touch, and freed us from some OEM's outlandish calibration prices.
We plan to continue and expand our relationship with Custom-Cal, help to supply them with low cost, high-end instruments for calibration and replacements and parts for Custom-Cal's customers. We believe there is good synergy between our two companies, and we plan to expand Custom-Cal's role as a primary vendor to our Company as they expand. To date, Custom–Cal has surpassed our expectations with the quality and scope of their work, and I would give them an unqualified recommendation to anyone who is considering using their services.
Custom-Cal LLC has provided Calibration and equipment repair services to Princeton Lightwave, Inc for calendar year 2005. The quality of the calibration service and the supporting process documentation/certification has fully satisfied our calibration requirements. We are especially pleased with the manner in which Custom-Cal LLC has performed these services with minimal disruption of our production and development schedules, working effectively with the operational and engineering personnel. Princeton Lightwave has requested Custom-Cal LLC to contract for calibration serves for 2006 through 2008, including the management of a demand recall calibration database. We anticipate having a mutually beneficial relationship with Custom-Cal for years to come.
Princeton Lightwave, Inc
Tom Gouveia - Simco (Senior Buyer): just wanted everyone involved to know, that as a professional in the material management business in the Silicon Valley for 25 plus years, it is quite refreshing to know, that there are companies such as Customer Calibration Solutions, that still care about their customers. That the bottom line of a profit on one order, is not a substitute for customer satisfaction. What most companies fail to realize, is the buyer they are dealing with could move on to a much bigger corporation. Once that buyer is in the new corporation, the buyer will not forget the way he/she was treated, and will go back to that Supplier time and time again generating new business for the company, that treated them fairly and with respect. I am one buyer that will not forget your excellent customer service.
Mark Owens - Princeton Lightwave (Quality manager): “Custom Cal came through for us again! We were facing a large unplanned expense when a critical piece of test equipment failed. The manufacturer had discontinued support for that model and replacement cost was very high. Custom Cal was able to locate replacement parts and get us back on-line for a fraction of the cost to replace the equipment.”
Matthew Shapson - Extreme Broadband Engineering (Engineering); “Custom Cal was great, we will definitely be using them again”
Lockheed Martin IS&GS - Defense: Alexander Gilbert (Metrology Engineer)“I just want to say that it’s good to talk to someone who is obviously dedicated not only to entrepreneurship, but also making a positive impact in the field of calibration. It’s so easy to get caught up in “the way things have always been done” that I think most people don’t try to expand on what’s in their current line of sight”